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| How do I place an order on
your website? |
| For the Jerseys.com.au step-by-step guide, CLICK
HERE |
| Do I have to use my a Credit
Card to make a purchase? |
| Not at all! You can make a purchase just the same
by either choosing the Money Order or Cash On Delivery option at the checkout. |
| How do I go about ordering
via the money order method? (Available in Australia only) |
We have now changed our money order method to make
it easier for our customers. Simply browse around the store and add items
to your shopping cart as per normal. Then print out your order confirmation
page at the checkout and post with your money order to:
Jerseys for Work and Play, P.O box 80 Waramanga ACT 2611
For more information about the Order Confirmation page, see step 8 in
our Step-by-Step
shopping guide. |
| What happens with a Cash on Delivery
order? (Available in Australia only) |
You can elect to pay for your purchase via C.O.D.
at the Jerseys.com.au checkout. C.O.D. parcels go to the Post Office
closest to your delivery address and they will advise you of the arrival
of the parcel for you to collect from the P.O.
C.O.D. charges are determined by the Post Office - Jerseys for Work
and Play have no control over the cost. The further the parcel goes
and the heavier it is, the more cost is applied. You will be required
to pay the C.O.D. charges at the Post Office when you collect your delivery.
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| What types of Credit Card
do you accept? |
| We accept MasterCard, Visa, American Express and Australian
BankCard. |
| Is it secure to use my Credit
Card online? |
 Yes!
Our checkout system incorporates industry standard SSL data encryption
at 128-bit, using internationally trusted digital certificates by Comodo
Inc., the world's second largest and fastest growing High Assurance Certification
Authority. The secure server that performs the processing of the order
is protected by the latest in hardware firewall technology. This ensures
your information is kept private throughout the entire checkout process.
For maximum security, we also recommend that your operating system has
the latest security updates installed, along with the latest virus definitions
for your anti-virus programs. |
| What is a CVC number? |
 The
Card Verification Number (or CVC) is an extra three to five digits that
have been added to the card number for most credit card types. You can
find your credit card's CVC number printed on your card.
For American Express cards, the CVC number is the four or five digits
printed on the front of the card just above the card number. Visa and
Mastercard and most other credit cards print the CVC after the card number
on the signature stripe on the back of the card.
The CVC number was introduced as a means to counter credit card fraud
where a card number is obtained from an imprint of a credit card. As the
CVC number is only printed (not stamped) on the card, it cannot be obtained
from an imprint. |
| How are the orders processed? |
We securely download your order from the Global Transaction
Server and process the payment at our Canberra Store.
Step
1: Your order details are taken by the Global Transaction
Server and a confirmation message sent to your email address
Step 2: We securely
download your order from the Global Transaction Server
Step 3: Your
Credit Card number is processed from our Canberra Store and product is
shipped to you via Australia Post |
| Do you have a sizing chart? |
Jersey sizes and measurements are as follows:
S = 100cm chest; M = 105cm; L
= 110cm; XL = 115cm; XXL
= 120cm; XXXL = 125cm
Click
here for NRL supporters shorts sizing chart |
| Are local and domestic
customers charged the full freight charge for small orders? |
The $12.50 freight charge displayed for Australian
customers is the MAXIMUM freight charge that will be applied when your
credit card or money order is processed at our Canberra Store (for Cash
On Delivery charges click here).
eg. Kate Smith from Goulburn orders a t-shirt valued at $30. Her order
confirmation message displays a sub-total of $30, plus $12.50 for freight.
Because this is only a small item, we adjust the freight charge accordingly
before we process the credit card. So when Kate receives her t-shirt in
the mail, her receipt will show that she has been charged a sub-total
of $30, plus the adjusted freight price.
So when an order is placed by a local or domestic customer and costs less
than $12.50 to send, they will be charged the lower price. No matter the
size of the order, $12.50 is always the maximum freight charge that will
be applied. Email us at shop@jerseys.com.au for more information on freight
charges. |
| What about International
freight charges? |
| Our freight charge for international orders up to
1kg in weight are charged at $29.99. International parcels are subject
to extra charges as per the Australia
Post International Parcel price chart once they exceed 1kg. You will
be notified by the shop via email prior to shipping if the delivery cost
exceeds $29.99 and the product will be sent once approval has been given
by the customer. |
| How soon will I receive my
order? |
Depending on stock availability, all orders leave
our Canberra Store within 24 hours of payment processing. We do ask that
you allow up to 2 weeks for delivery, but in most cases orders are delivered
anywhere in the world in the space of 2-5 working days.
If there is stock availability issue on certain products in your order,
you will be contacted promptly and alerted of the status of your purchase,
prior to the processing of your credit card. For more information on products
and delivery, please contact Vicki at shop@jerseys.com.au |
| Can I get an
Express Post delivery? |
| Certainly. For Express Postage of your items or for
any other special request to go with your order, please specify in the
"Additional Instructions" field at the checkout. Express Postage
on small lightweight items will incur no extra cost, any extra fees incurred
for larger items will be applied when your order is processed at our Canberra
Store. |
| Do you have a returns
policy? |
| We are happy to exchange wherever possible and will
give a full refund if we cannot satisfy the customer. When goods are returned
for the wrong size ordered however, we expect the customer to pay the
postage both ways. |
| I'm after an item that doesn't
appear in your online range. Can you order it in for me? |
| We will certainly try. If you are looking for a particular
product not available at Jerseys.com.au, please contact our Canberra Store.
Email: shop@jerseys.com.au, Phone: +61 02 6262 7194 |
| When I search for a product
using the website search form, I get too many results! |
| When you use the search form throughout the website,
it automatically searches for product listings containing any of the keywords
you entered. At the results page, if you select 'Find all words' from
the search drop-down menu and click the 'Find' button again, it will look
for products that contain all of the words you specify and return a more
accurate match. If you really want to take a punt you can select the 'Exact
Match' option, but this is usually not neccessary. |
| I can't add items to my online
Shopping Cart. |
To use online Shopping
Cart facilities, your browser must enable the use of Cookies and Javascript.
These are enabled by default in most browsers, but sometimes they can
be turned off. If so, follow instructions below:
ENABLING COOKIES IN
YOUR BROWSER
Enabling Cookies in Internet
Explorer version 6 (with XP Service Pack 2):
1) Click on the word 'Tools' on your browser menu bar and click on 'Internet
Options'.
2) Click on the 'Privacy' tab and then click on the 'Sites...' button
in the 'Settings' section.
3) Type in the address http://jerseys.com.au and click
on the 'Allow' button.
4) Click OK.
Enabling Cookies in Internet Explorer
5 or 5.5:
1) Click on the word 'Tools' on your browser menu bar and click on 'Internet
Options'.
2) Click on the 'Security' tab and then click on the 'Custom Level'
button.
3) This takes you to a list - scroll down to 'cookies'.
4) There are two listed. At a minimum you need to enable (turn on) the
one that says 'Allow per-session cookies (not stored)'.
Enabling Cookies in Mozilla Firefox:
1) Click on the word 'Tools' on your browser menu bar and select 'Options'.
2) Click on the 'Privacy' logo and then expand the 'Cookies' menu.
3) You can now enable cookies by checking the 'Allow sites to set cookies'
box. If you wish to only allow certain web sites to use cookies, uncheck
the 'Allow sites...' box and click on the 'Exceptions' button.
4) Type http://jerseys.com.au in the 'Address of web
site' field and click 'Allow'.
NB. Once your browser settings have been changed,
it is advisable to close and then relaunch the browser to ensure the
settings have taken effect.
ENABLING JAVASCRIPT
IN YOUR BROWSER
Enabling Javascript in IE:
1) Click on the word 'Tools' on your browser menu bar and click on 'Internet
Options'.
2) Click on the 'Security' tab and then click on the 'Custom Level'
button.
3) This takes you to a list - scroll down to 'Scripting' and check the
'Enable' box under 'Active Scripting'.
Enabling Javascript in Mozilla Firefox:
1) Click on the word 'Tools' on your browser menu bar and select 'Options'.
2) Click the 'Web Features' icon on the left hand menu.
3) Make sure the 'enable Java' and the 'enable Javascript' tick boxes
are checked.
NB. Once your browser settings have been changed,
it is advisable to close and then relaunch the browser to ensure the
settings have taken effect.
ENABLING POP-UP WINDOWS
IN YOUR BROWSER
N.B. Jerseys.com.au may use pop-up windows from
time to time throughout the website.
Enabling
Pop-ups in the Google Toolbar for IE:
1) Visit www.jerseys.com.au.
2) Press the 'Popup Blocker' button on the Google Toolbar.
3) The button text will change to read "Allow site popups,"
indicating that the Popup Blocker is disabled when visiting www.jerseys.com.au.
Enabling Pop-ups
in Mozilla Firefox:
1) Click on the word 'Tools' on your browser menu bar
and select 'Options'.
2) Click the 'Web Features' icon on the left hand menu.
3) Click the 'Allowed Sites' button next to the 'Block popup windows'
tick box.
4) Type http://jerseys.com.au
5) Click 'OK' |
| What are 'Cookies' and what
do they do? |
| Cookies are small text files which the website uses
to remember the products that you have placed in your shopping trolley.
By the use of cookies, our website can remember what items are in your
shopping cart, even if you surf around other websites after you have selected
the items! Our cookies are completely harmless and expire after 24 hours.
Jerseys.com.au does not store any personal user details in the cookies
- only the contents of your shopping cart are stored. |
| Is
my personal information kept private? |
| We guarantee that all personal customer information
aquired is kept on our own private customer database and will not be shown,
sold or given to any third party. Once your order has been processed at
our Canberra store, the print-out and electronic file containing your
credit ard details is destroyed. By placing an order at Jerseys.com.au,
you are automatically added to our private mailing list, which you can
easily remove yourself from at any time you wish. Please view our privacy
policy for full information. |
| I'm
a Canberra Raiders Football Club member. How do I get a discount?
|
| All current Canberra Raiders Football Club members
are entitled to 10% off all Canberra Raiders Merchandise, unless marked
otherwise (specials etc.). To receive your discount, simply enter your
membership name and number in the 'Additional Information' field at the
checkout or in the space provided in the printable mail order form. |
| Are
there any other discounts available? |
| On top of our regular specials, all customers who
place an order sub-totalling $300.00 or more (before freight) will automatically
receive 5% off the sub-total. eg. Customer makes order to value of $300.
Customer receives 5% discount at checkout = $15.00. New sub-total = $285.00
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| Where
can I find Jerseys for Work and Play? |
| For more information on who and where we are, visit
the Company Info page, or email us at shop@jerseys.com.au!
|
| Do
you have a mailing list? |
| We certainly do. You can subscribe to our periodic
newsletter and/or product alerts by visiting www.jerseys.com.au/subscribe.html.
Once you subscribe you will be asked to click a confirmation email link
to activate your subscription. |
| How
do I manage my newsletter subscription? |
UPDATING OR MODIFYING YOUR
SUBSCRIPTION
If you are a current subscriber and wish to add yourself to extra mailing
lists, simply visit www.jerseys.com.au/subscribe.html
and enter your current subscriber details, then check the boxes next to
any new lists you'd like to join. Your subscription is automatically updated
to include your selected list/s, without the need to verify via email
link as is the case when you first signed up.
UNSUBSCRIBING
When you receive an email, a unique unsubscribe link is provided and all
you need do is hit the link to be removed from that particular mailing
list. To completely remove your details from our mailing list database
at any time, visit www.jerseys.com.au/unsubscribe.html
and enter your subscribed email address. This will remove that email address
from all lists it is currently subscribed to. |
| My
enquiry does not appear on this FAQ page. |
| For website technical support, please email our tech
crew at support@jerseys.com.au. To make a company or product-related enquiry,
please contact us at shop@jerseys.com.au. If the matter is urgent, please
call us on +61 02 6262 7194 during normal AEST business hours. We strive
to provide our customers with a quick response and friendly service every
time. |
| I'd
like to offer some feedback. |
| For website technical support, please email our tech
crew at support@jerseys.com.au. To make a company or product-related enquiry,
please contact us at shop@jerseys.com.au. If the matter is urgent, please
call us on +61 02 6262 7194 during normal AEST business hours. We strive
to provide our customers with a quick response and friendly service every
time. |
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