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| Do I have to use
my a Credit Card to make a purchase? |
| Not at all! You can make a purchase
just the same by either choosing the Money Order or Cash On Delivery option
at the checkout. |
| How do I go about
ordering via the money order method? (Available in Australia only) |
We have now changed our money order
method to make it easier for our customers. Simply browse around the store
and add items to your shopping cart as per normal. Then print out your
order confirmation page at the checkout and post with your money order
to:
Jerseys Megastore, P.O box 80 Waramanga ACT 2611 |
| What happens with
a Cash on Delivery order? (Available in Australia only) |
| You can elect to pay for your purchase
via C.O.D. at the checkout. C.O.D. parcels go to the Post Office closest
to your delivery address and they will advise you of the arrival of
the parcel for you to collect from the P.O.
C.O.D. charges are determined by the Post Office -
we have no control over the cost. The further the parcel goes and the
heavier it is, the more cost is applied. You will be required to pay
the C.O.D. charges at the Post Office when you collect your delivery.
PLEASE NOTE:
- C.O.D. orders are only held
for 2 weeks at the Post Office and will be returned to us
if not collected. Once this happens we will not send C.O.D. to
you again.
.
- COD payment option is not available on orders that
contain jersey numbering.
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| What types of
Credit Card do you accept? |
| We accept MasterCard, Visa, American
Express and Australian BankCard. |
| Is it secure to
use my Credit Card online? |
 Yes! Our checkout system
incorporates industry standard SSL data encryption at 128-bit, using internationally
trusted digital certificates by Comodo Inc., the world's second largest
and fastest growing High Assurance Certification Authority. The secure
server that performs the processing of the order is protected by the latest
in hardware firewall technology. This ensures your information is kept
private throughout the entire checkout process.
For maximum security, we also recommend that your operating system has
the latest security updates installed, along with the latest virus definitions
for your anti-virus programs. |
| What is a CVC
number? |
 The Card Verification Number (or CVC) is an extra three to five
digits that have been added to the card number for most credit card types.
You can find your credit card's CVC number printed on your card.
For American Express cards, the CVC number is the four or five digits
printed on the front of the card just above the card number. Visa and
Mastercard and most other credit cards print the CVC after the card number
on the signature stripe on the back of the card.
The CVC number was introduced as a means to counter credit card fraud
where a card number is obtained from an imprint of a credit card. As the
CVC number is only printed (not stamped) on the card, it cannot be obtained
from an imprint. |
| How are the orders
processed? |
We securely download your order from
the Global Transaction Server and process the payment at our Canberra
Store.
Step 1: Your order details
are taken by the Global Transaction Server and a confirmation message sent
to your email address
Step 2: We securely
download your order from the Global Transaction Server
Step 3: Your Credit Card number is
processed from our Canberra Store and product is shipped to you via Australia
Post |
| Do you have
a sizing chart? |
| Jersey sizes and measurements are
as follows:
S = 100cm chest; M = 105cm; L
= 110cm; XL = 115cm; XXL
= 120cm; XXXL = 125cm
Click here for NRL supporters shorts sizing chart |
| Are local
and domestic customers charged the full freight charge for small orders?
|
The $12.50 freight charge displayed
for Australian customers is the MAXIMUM freight charge that will be applied
when your credit card or money order is processed at our Canberra Store
(for Cash On Delivery charges click here).
eg. Kate Smith from Goulburn orders a t-shirt valued at $30. Her order
confirmation message displays a sub-total of $30, plus $12.50 for freight.
Because this is only a small item, we adjust the freight charge accordingly
before we process the credit card. So when Kate receives her t-shirt in
the mail, her receipt will show that she has been charged a sub-total
of $30, plus the adjusted freight price.
So when an order is placed by a local or domestic customer and costs less
than $12.50 to send, they will be charged the lower price. No matter the
size of the order, $12.50 is always the maximum freight charge that will
be applied. |
| What about International
freight charges? |
| Our freight charge for international
orders up to 1kg in weight are charged at $29.99. International parcels
are subject to extra charges as per the Australia Post International Parcel price chart once they
exceed 1kg. You will be notified by the shop via email prior to shipping
if the delivery cost exceeds $29.99 and the product will be sent once
approval has been given by the customer.
CUSTOMS INTERNATIONAL CHARGE:
Goods purchased and imported into The EU with a value over 18 pounds
or goods imported from one private person to another private person
as a gift with a value over 36 pounds are subject to customs charges
. Enquiries about contents or handling fee should be referred to ROYAL
MAIL international. Tel: 08457740740 |
| How soon will
I receive my order? |
Depending on stock availability, all
orders leave our Canberra Store within 24 hours of payment processing.
We do ask that you allow up to 2 weeks for delivery, but in most cases
orders are delivered anywhere in the world in the space of 2-5 working
days.
If there is stock availability issue on certain products in your order,
you will be contacted promptly and alerted of the status of your purchase,
prior to the processing of your credit card. For more information on products
and delivery, please contact the store. |
| Can
I get an Express Post delivery? |
| Certainly. For Express Postage of your
items or for any other special request to go with your order, please specify
in the "Additional Instructions" field at the checkout. Express Postage
costs $15.00. |
| Do you
have a returns policy? |
| We are happy to exchange wherever possible
and will give a full refund if we cannot satisfy the customer. When goods
are returned for the wrong size ordered however, we expect the customer
to pay the postage both ways. |
| I'm after an item
that doesn't appear in your online range. Can you order it in for me? |
| We will certainly try. If you are looking
for a particular product not and cant find it on our website, please contact
our Canberra Store. +61 02 6262 7194 |
| When
I add an item to my cart, it doesn't appear in my cart! |
The most common cause of this is
that you have accessed a redundant page on the web server for a product
that no longer exists in our catalogue. To check if this is the issue,
go back from the cart to the product you tried to purchase, and click
on the product's 'Current category' link at top of page, then look for
the item there. If the item is not listed in its parent category - it's
not available in our catalogue.
Site visitors can sometimes access the redundant product
page via the site's Google search function, direct search engine or
another inbound link. Future upgrades of the store will eliminate this
issue.
Aother cause is sometimes browsers may have javascript
turned off. This needs to be turned on to use our shopping cart.
|
| What are 'Cookies'
and what do they do? |
| Cookies are small text files which the
website uses to remember the products that you have placed in your shopping
trolley. By the use of cookies, our website can remember what items are
in your shopping cart, even if you surf around other websites after you
have selected the items! Our cookies are completely harmless and expire
after 24 hours. we do not store any personal user details in the cookies
- only the contents of your shopping cart are stored. |
| Is
my personal information kept private? |
| We guarantee that all personal customer
information aquired is kept on our own private customer database and will
not be shown, sold or given to any third party. Once your order has been
processed at our Canberra store, the print-out and electronic file containing
your credit ard details is destroyed. By placing an order you are automatically
added to our private mailing list, which you can easily remove yourself
from at any time you wish. Please view our privacy
policy for full information. |
| I'm a Canberra Raiders Football Club member. How do I get
a discount? |
| All current Canberra Raiders Football
Club members are entitled to 10% off all Canberra Raiders Merchandise,
unless marked otherwise (specials etc.). To receive your discount, simply
enter your membership name and number in the 'Additional Information'
field at the checkout or in the space provided in the printable mail order
form. |
| Are
there any other discounts available? |
| On top of our regular specials, all
customers who place an order sub-totalling $300.00 or more (before freight)
will automatically receive 5% off the sub-total. eg. Customer makes order
to value of $300. Customer receives 5% discount at checkout = $15.00.
New sub-total = $285.00 |
| Where
can I find Jerseys Megastore? |
| For more information on who and where
we are, visit the Company Info page |
| Do
you have a mailing list? |
| We certainly do. You can subscribe to
our newsletter clicking here. Once
you subscribe you will be asked to click a confirmation email link to
activate your subscription. |
| How
do I manage my newsletter subscription? |
UPDATING OR MODIFYING
YOUR SUBSCRIPTION
If you are a current subscriber and wish to add yourself to extra mailing
lists, simply click here and enter your current subscriber details,
then check the boxes next to any new lists you'd like to join. Your subscription
is automatically updated to include your selected list/s, without the
need to verify via email link as is the case when you first signed up.
UNSUBSCRIBING
When you receive an email, a unique unsubscribe link is provided and all
you need do is hit the link to be removed from that particular mailing
list. To completely remove your details from our mailing list database
at any time, click here and enter
your subscribed email address. This will remove that email address from
all lists it is currently subscribed to. |
| My
enquiry does not appear on this FAQ page. |
| For website technical support, please
call us on +61 02 6262 7194 during normal AEST business hours. We strive
to provide our customers with a quick response and friendly service every
time. |
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