Frequently Asked Questions
Products
We sure do! If you wish to return or exchange an item, here's what you need to know:
- Items can be returned or exchanged within 30 days of the date of purchase.
- Please retain your purchase receipt as proof of purchase when returning an item for exchange or refund.
- Buying a gift? Ask a team member for a gift receipt at the time of purchase, so the recipient can exchange the item in-store without any issues.
- Products must be unworn and unwashed, with all original tags attached, to be eligible for exchange or return. If the tags have come off, please bring them along with the item — without them, we're unable to process a return or exchange.
Items will NOT be eligible for return or exchange if:
- They are damaged or defective (unless the fault is a manufacturing defect)
- They are dirty or show signs of wear
- They have makeup, deodorant, or other stains on them
- The original packaging has been damaged
- There is no proof of purchase (original receipt, gift receipt, or bank/order statement)
Faulty or incorrect items: If a product arrives damaged or faulty, or we've sent you the wrong item, please get in touch straight away, we'll organise a return and inspect the item before arranging a refund or exchange.
Postage on returns: If you're returning an item because you've changed your mind or need a different size, return postage is at the customer's expense. If we've sent a faulty or incorrect item, we'll cover the cost of the return.
Personalised items cannot be exchanged or refunded, as these are made specifically for you.
You're welcome to post your return to us or bring it into our Canberra store, whichever is easiest for you.
Postal returns address: PO Box 272, Fyshwick ACT 2609
Purchasing:
Yes. Our store runs on Shopify, one of the world's leading e-commerce platforms, which is used by millions of businesses globally. Shopify's checkout is:
- PCI DSS compliant to Level 1 (the highest standard set for handling card payment data).
- Protected by industry-standard SSL/TLS encryption, so your card and personal details are encrypted the moment you enter them.
- Backed by fraud detection and monitoring tools that help identify and block suspicious transactions.
- Hosted on secure, regularly updated servers, meaning we never store your full credit card details on our own systems.
For extra peace of mind, we also recommend keeping your device's operating system and antivirus software up to date.
Step 1: You place your order through our secure online checkout, and you'll receive an order confirmation by email.
Step 2: Our Canberra store receives and processes your order.
Step 3: Your order is packed and shipped via Australia Post, with a shipping confirmation and tracking details sent to your email.
Delivery:
We strive to ensure all online orders are dispatched within 24 hours of your purchase (excluding weekends). Orders placed on Saturdays or Sundays will be packed and sent on the next business day. Please allow 7–10 days for orders that include jersey customisation, as these require additional processing time.
All online orders are shipped via Australia Post. Estimated delivery timeframes are displayed at checkout, however once your order has been dispatched, delivery is managed by Australia Post.
If we encounter any unexpected stock availability issues with your order, we'll get in touch with you as soon as possible to discuss the available options and keep you updated every step of the way.
Postage within Australia
| Items | Cost |
| 1–2 items | $12.00 |
| 3–4 items | $15.00 |
| 5–10 items | $30.00 |
| Extra Items | $5 per item |
International postage
| Destination | Cost |
| New Zealand — 1–2 items | $20.00 |
| New Zealand — extra items | $5.00 per item |
| UK & Europe — 1–2 items | $35.00 |
| UK & Europe — extra items | $5.00 per item |
| USA & Canada — 1–2 items | $30.00 |
| USA & Canada— extra | $5.00 per item |
| Items | |
| Asia Pacific— 1-2 Items | $25.00 |
| Asia Pacific— extra items | $5 per item |
Orders over $150 within Australia qualify for free standard shipping.
Customs and international charges: For international orders, you may be responsible for local duties, taxes (such as VAT or GST), or customs charges levied by the destination country on arrival. These are outside our control and are the responsibility of the recipient.
Yes! Express Post typically takes 1–2 business days depending on your location.
Express Post Charges
| 1-2 Items | $18.00 |
| 3-4 Items | $25.00 |
| 5+ Items | $50.00 |
Bulky or heavy items may incur an additional charge; we'll always contact you first if this applies to your order. Australia Post's Express network operates between capital cities (excluding Darwin, and Perth CBD only) and select major centres; for addresses outside this network, Express Post still offers the fastest available service. Visit Australia Post's delivery areas page for more detail.
Personal information
Yes. All personal information we collect is held securely and is never shared, sold, or given to third parties for marketing purposes. For full details on how we collect, use, and protect your information, please see our privacy policy.
We certainly do! You can subscribe to our loyalty program to:
- Be the first to know about new releases and drops for your favourite team
- Earn points on every online purchase
- Redeem your points for discounts at checkout
- It's free to join, and you can update your preferences or unsubscribe at any time.
Every email we send includes an unsubscribe link, simply click it to be removed from that mailing list at any time.